HELP IS ALWAYS HERE

Informative and time-saving tools, guides, videos, blogs and forums to help you solve virtually any Chitram TV issues you have—all online and available 24/7.

General FAQ

What is the best way to contact you?

You can contact us any time via our contact page or via E-mail : info@chitram-tv.de

Our technical support is available 24 hours via Tel:
Support:+49 62061883001

 

 

What do I need to watch Chitram TV?

Chitram TV provides Indian TV over the Internet. In order to connect to our service, you need to have a working internet connection with unlimited traffic ("Flatrate") and the connection speed of at least 1.5 megabits per second (1.5 Mbps). In Germany it is named "DSL 16000 flat". To prevent the delays and “hang up” of image by watching our TV and loading files from Internet we recommend you to have more speed. If you want to use two or more concurrent subscription, the speed of your Internet connection should be 1.5 megabits per subscription: for example, three subscriptions must have a minimum of 4.5 megabits (DSL 6000). One subscription can be used on only one device.

To test the speed of the connection to our server, please use the following link: http://speedtest.chitram.tv

Sufficient result is more than 1.5 Mbps. If you have received the result of 1,4 Mbps or lower, we cannot guarantee you uninterrupted broadcasting. Try to make a speed test several times and at different times of the day to ensure a secure connection.

The next important step is to select the receiver. The receiver is a device that converts digital data stream from the Internet to the video and displays it on the screen. The receiver can be wired and wireless. Wireless receiver can be connected to your home WLAN / WIFI network. All receivers are equipped with digital video output HDMI, which allows you to connect them to a flat screen TV and get the best possible picture quality.

If you want to watch TV on your computer:

Chitram TV supported on all computers with a processor of 2GHz, a minimum of 1GB of RAM and a graphics card at least 64MB. Proven operating systems: Windows XP/Vista/7/8, Mac OS X 10.6 and above, Linux kernel from v2.6.

Can I get discount if I buy a second receiver for watching on the second TV?

We do not provide special prices for such cases, as the subscription is not bound to any physical link. So if the client get discount the abuses are unavoidable: a customer buys the second (third, tenth, hundredth) subscription at a reduced price and then resell it to third parties.

Can I watch Chitram TV on several TV at the same time?

The only one subscription can be used on one receiver. If you enter the same code on the other device by watching TV, the signal at the first device will be lost. So to watch different channels on several TVs you need the appropriate amount of subscriptions (and the corresponding speed of internet connection).

How can I test your TV Services before purchasing?

You can use codes from the "Live TV" at our website for watching TV on your computer. Before entering codes it’s necessary to read the instructions, located on the same page.

Who will set the equipment that I'll buy in your shop or at your dealer?

Chitram TV is not responsible for the installation and configuration of equipment at home. You can contact our customer support for free:
Support:+49 62061883001
And our Technical Representative will explain you the configuration steps in details. Many of our partners (dealers) are set receivers for fee.

What are the conditions of action "invite your friend" and where should I specify the name of a friend, who recommended me to join you ?

You can find the necessary information about this action at our web site in “Invite your friend”.

Do you have the Time Shift function to watch the broadcast delay?

Yes, there is the so-called "broadcast delay", through which you can set a delay on the 1, 2, 3, 4, 8, 9, 10, 11:0. It will allow adjust the TV on your time zone.

How can I talk personally with your leadership?

The company management does not contact customers directly. You can send a message to the address info@chitram.tv and also per mail or fax. Our secretary will consider your request.

Some of TV channels are lost. Why?

We reserve the right to change the list of TV channels included in the package. Also, we can add channels to the package. Added channels appear in your receiver automatically.

A lot of TV channels are lost. Why?

Probably, you have changed the quality of broadcasting in the set- ups of your abonement. Try to change the quality to "standard" and check the channel list again.

My receiver is broken. What should I do?

If the receiver is bought less than two years ago, it can be repaired under warranty. If you have bought it from the dealer, you have to contact him at first. He can help you to change you broken receiver, but he is not obliged to do it. If the dealer cannot change your broken receiver, please contact our technical “Hotline” support service. Our employers will help you and will give you the further instructions. 
If your receiver is already more than 2 years you have to contact our technical “Hotline” support and agree on a paid repair.